Widerrufsrecht
Return & Refund Policy
At PANTHER, we want you to be satisfied with your purchase. If you have any questions or concerns regarding your order, please contact us at panther.store20@outlook.com and we will be happy to assist you.
Returns & Right of Withdrawal
Return and cancellation rights may vary depending on the country where you live.
European Union / EEA Customers
If you are a consumer located in the European Union or European Economic Area, you may have a legal right to cancel your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws.
This right may be subject to exceptions permitted by law, including certain products that are made or customized specifically according to the customer’s specifications.
Customers Outside the EU / EEA
For customers located in countries such as the United States, Australia, the United Kingdom, and other destinations, return and cancellation rights are governed by the applicable consumer laws in the customer’s country.
Nothing in this policy limits or excludes any consumer rights that cannot legally be excluded or limited under applicable law.
Return Conditions
Where a return is legally permitted or approved by PANTHER:
- The product must be unused and in its original condition.
- The product must not have been washed, damaged, or altered.
- The product should include its original packaging and labels, where applicable.
- You must contact PANTHER and receive return instructions before sending the product back.
- Items returned without prior contact may not be accepted.
Made-to-Order / Print-on-Demand Products
Our products may be made specifically after an order is placed. Therefore, returns due to a change of mind may not be accepted where applicable law allows such an exclusion.
This does not affect your legal rights regarding defective, damaged, incorrect, or otherwise non-conforming products.
Damaged, Defective, or Incorrect Items
We will assist you if:
- The product arrives damaged.
- You receive a different product from the one you ordered.
- The product has a manufacturing defect.
- The product does not correspond to the order you placed.
Please contact us as soon as possible after receiving your order and provide:
- Your order number.
- A description of the issue.
- Clear photos of the product and packaging, where relevant.
After reviewing your request, we will provide you with the appropriate next steps.
Refunds
If a refund is approved, it will normally be issued to the original payment method used for the purchase.
The amount refunded and whether shipping costs are refundable will depend on the reason for the return and the applicable consumer protection laws.
Where a product is returned because it was damaged, defective, incorrect, or otherwise does not conform to the order, PANTHER will handle the matter in accordance with applicable law.
Shipping Costs for Returns
Unless otherwise required by applicable law, customers may be responsible for return shipping costs when returning an item because of a change of mind.
Where the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, PANTHER will handle return shipping costs as required by law.
Contact Us
For any questions regarding returns, refunds, or your order, please contact us at:
Email: panther.store20@outlook.com